01Who operates Mailroom
Mailroom is a software product and related digital service operated by the Mailroom business entity identified on the website checkout and legal pages.
Contact details for support, legal notices, and billing queries will be provided on the Mailroom website.
02What Mailroom is
Mailroom is a mailbox review and cleanup tool. It helps users scan supported mailboxes, review message metadata, and carry out cleanup actions using the user's own mailbox credentials and authorisations.
Mailroom may support different providers over time. Availability of any specific email provider or integration method may change.
03Eligibility and authority
The user may only use Mailroom if the user:
- is legally capable of entering into a binding contract under applicable law;
- is authorised to access and manage the mailbox connected to Mailroom; and
- provides accurate purchase, activation, and account information.
Mailroom may suspend or refuse access where there is a reasonable belief of fraud, abuse, unauthorised mailbox access, or breach of these Terms.
04Licence and permitted use
Mailroom is licensed, not sold. Subject to these Terms and payment of any applicable fees, Mailroom grants the user a limited, non-exclusive, non-transferable, revocable licence to use the software and related services for the term and mailbox capacity shown at purchase.
Unless applicable law prevents a restriction, the user must not:
- resell, sublicense, rent, lease, or commercially exploit Mailroom;
- copy, modify, adapt, reverse engineer, or attempt to extract source code from Mailroom except where such activity cannot lawfully be restricted;
- use Mailroom to access a mailbox without permission;
- attempt to bypass licence, entitlement, plan-capacity, refund, or technical controls; or
- use Mailroom in a fraudulent, abusive, or unlawful manner.
05Plans, trials, and capacity
Mailroom may offer free trials, paid plans, promotional access, and different mailbox-capacity limits.
Any free trial is promotional and limited. Mailroom may limit, deny, continue, or refuse a trial where the system reasonably detects prior trial use, repeated resets, abuse, or a related identity or device pattern, to the extent permitted by law.
Paid plans are supplied for the term stated at checkout. Mailbox capacity, supported features, and other entitlements are defined by the plan purchased and the current service rules.
06Immediate access and cancellation rights
Mailroom is supplied as digital software and related digital services.
If the user is a consumer and mandatory law gives the user a cooling-off or cancellation right, that right applies only to the extent required by law.
By completing a purchase and requesting immediate access to Mailroom during any applicable cancellation period, the user expressly requests immediate performance and acknowledges that, where the law allows, cancellation rights may be reduced or lost once supply begins.
Nothing in these Terms removes or restricts statutory consumer rights that cannot legally be excluded.
07Refunds
Mailroom offers a free trial so users can evaluate the product before buying.
Except where applicable law requires otherwise, refunds are not available for change-of-mind purchases once paid access has been activated or the paid service has been materially used.
If Mailroom is faulty, not as described, not supplied with the required rights, or not provided with the standard required by applicable consumer law, the user may be entitled to repair, replacement, re-performance, price reduction, or refund as required by law.
Refund requests must be made through the support channel identified on the Mailroom website and may require enough information to identify the purchase, the licence, and the issue being reported. Full details are set out in the Refund Policy.
08Service-consumption evidence
To assess refunds, payment disputes, chargebacks, fraud reviews, and abuse investigations, Mailroom may rely on objective service records showing whether paid functionality was supplied, activated, or used.
These records may include licence activation, entitlement validation, plan-capacity allocation, scan authorisation, delete authorisation, reclaimed-space measurements, processed-volume records, and related technical records reasonably required to determine whether paid functionality was made available and materially used.
Mailroom may rely on those records without inspecting email body content for billing, refund, or dispute-handling purposes.
09User responsibility for mailbox actions
The user is responsible for:
- ensuring they are authorised to connect and manage the mailbox;
- checking deletion decisions before confirming them;
- keeping any backup or retention copies they may need before deleting messages; and
- complying with applicable law and the third-party provider's terms.
Mailroom provides software tools to help review and carry out cleanup actions, but the user remains responsible for the mailbox actions they approve.
10Local credentials and local data
Where Mailroom offers the option to save mailbox credentials on a device, that storage is optional and local to the device.
Mailroom may store scan results, mailbox metadata, settings, and related data locally on the user's device as part of the product's normal operation.
If the user removes local data or removes saved credentials from a device, that action may not be reversible.
11Privacy and limited service records
Mailroom's handling of personal data is described in the Privacy Notice.
For licensing, billing, security, product protection, support, fraud prevention, dispute handling, and refund assessment, Mailroom may process limited service records such as pseudonymous identifiers, entitlement events, meter values, device-related identifiers, and service-consumption records.
Mailroom's core cleanup workflow is designed to minimise unnecessary collection of mailbox content. Users should read the Privacy Notice for full details.
12Availability and third-party dependencies
Mailroom aims to provide the service with reasonable care and skill, but availability and compatibility may be affected by maintenance, provider-side changes, security events, abuse-prevention measures, legal requirements, or events outside Mailroom's reasonable control.
Mailroom may modify, suspend, withdraw, or discontinue features where reasonably necessary for security, legal compliance, product evolution, or third-party provider changes.
Mailroom does not guarantee that every email provider, integration method, or feature will remain available indefinitely.
13No guaranteed storage result
Mailroom is designed to help users identify and remove messages that may be suitable for cleanup. Actual results depend on mailbox contents, provider behaviour, account settings, and the user's own decisions.
Mailroom does not guarantee that any particular amount of storage will be recovered or that any specific deletion outcome will be achieved.
14Abuse, chargebacks, and circumvention
Mailroom may suspend, revoke, limit, or refuse access where it reasonably believes that the service has been used fraudulently, abusively, in bad faith, in breach of mailbox-capacity rules, or in a way designed to evade technical, licensing, refund, or billing controls.
This does not affect any mandatory consumer rights, but Mailroom may use service-consumption records and other relevant technical evidence when responding to payment-provider disputes, fraud checks, and chargeback claims.
15Intellectual property
Mailroom and its software, design, branding, documentation, and related materials are protected by intellectual property laws.
Except for the limited licence expressly granted in these Terms, all rights in Mailroom remain reserved.
16Liability
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited, including liability for fraud, fraudulent misrepresentation, or any other liability that applicable law does not allow to be excluded.
Subject to the previous paragraph and to the maximum extent permitted by law, Mailroom will not be liable for indirect, incidental, special, consequential, or similar losses, or for loss of profits, business, contracts, goodwill, data, or opportunity that was not a reasonably foreseeable result of a breach.
Subject to applicable law, Mailroom's total liability arising out of or in connection with a paid purchase will not exceed the total amount paid by the user for Mailroom during the 12 months immediately preceding the event giving rise to the claim.
Nothing in this section affects any rights or remedies that a consumer has under applicable law.
17Changes to Mailroom or these Terms
Mailroom may update the software, the website, pricing, plan structure, supported providers, and these Terms from time to time.
If a change to these Terms is material, Mailroom may give notice by updating the website, the app, or the checkout flow. Continued use of Mailroom after the change takes effect means the user accepts the updated Terms.
18Governing law
These Terms are governed by the laws of England and Wales, unless mandatory consumer law in the user's country of residence gives the user additional protection that cannot legally be excluded.
If the user is a business user, the courts of England and Wales will have exclusive jurisdiction unless the law requires otherwise.
If the user is a consumer, nothing in these Terms deprives the user of mandatory rights to bring a claim in the courts available under applicable consumer law.
19Contact
Questions about these Terms, billing issues, or refund requests can be sent to support@mailroomclean.com. For general or legal enquiries, write to contact@mailroomclean.com.